VIP Concierge Agent Job at Peppermill & Western Village, Reno, NV

NFJhMk1ZS2N4ai9TZ1NyUytCVm00UlVTSEE9PQ==
  • Peppermill & Western Village
  • Reno, NV

Job Description

The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment for our VIP guests.

Duties:

  • Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction.
  • Check-in and check-out VIP guests.
  • Answer phones in a timely, courteous and professional matter.
  • Assist all hotel guests by providing information, directions, tours, entertainment etc.
  • Prepare and serve complimentary drinks for VIP guests.
  • Reserve rooms for VIP guests and accommodate any special room requests.
  • Input same day reservations for VIP guests, verifying marketing codes.
  • Book restaurant reservations for all on property outlets and cabanas for guests.
  • Assist in play evaluations for VIP guests.
  • Arrange limousine transportation for guests.
  • Provide support for Special Event functions.
  • Promptly review and respond to all VIP Service email requests from guests or hosts.
  • Maintain appearance and cleanliness of VIP Service and Concierge areas.

Qualifications:

  • Must be at least 21 years old.
  • High school diploma, G.E.D or college degree preferred.
  • Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card
  • Experience in a Hotel/Casino environment preferred.
  • Experience with the AS/400 and CMS Tracking System preferred.
  • Knowledge of nearby destinations and directions to them.

Job Tags

Similar Jobs

Modern Hydrogen

Senior Mechanical Design Engineer Job at Modern Hydrogen

 ...while maintaining energy security and affordability. Backed by top investors and customers like Bill Gates, NextEra Energy, and National Grid, Modern Hydrogen is redefining how natural gas resources can become more valuable and sustainable in and beyond the energy industry... 

EchoPark Automotive

Automotive Document Specialist Job at EchoPark Automotive

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we...

The Sagamore Resort

Pastry Cook Job at The Sagamore Resort

Summary: Prepares and bakes cakes, cookies, pies, puddings, or dessertsEducation/Experience:Associates Degree from a culinary school or equivalent professional certification. Must have Luxury resort/hotel experience in culinary capacity for one to two years with a... 

Sunbit

Head of Product- Customer Service Job at Sunbit

 ...the drivers of the business domain from first principles. Offshore Team Management: Effectively collaborate and manage relationships...  ...to the Table: ~8+ years of progressive product management experience, with at least 3 years in a leadership role managing product... 

IK Hofmann

Dishwasher/Janitor Job at IK Hofmann

 ...within a team Essential Job Functions: Must be able to remain in a stationary position or move about for extended periods of time to perform cleaning and maintenance tasks. Frequently moves and transports supplies, equipment, and materials weighing up to 50 pounds...