IT Support Technician - Newark, NJ Job at Genuine Search Group, Newark, NJ

NXhPME1ZS2Z5RDNVZ0NUUzl4Vmw2QjRZR0E9PQ==
  • Genuine Search Group
  • Newark, NJ

Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

  • Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
  • Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
  • Assist with device deployments: unboxing, installation, cable management, network testing
  • Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
  • Troubleshoot and resolve basic hardware and software issues; escalate complex problems
  • Maintain IT asset tracking and records for device assignments
  • Work directly with end users to ensure smooth IT operations
  • Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

  • Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
  • Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
  • Willingness to learn and expand IT skills
  • Strong communication and customer service skills
  • Ability to follow procedures, work independently, and collaborate in a fast-paced environment
  • CompaTIA A+ preferred

Job Tags

Full time,

Similar Jobs

Girl Scouts of North East Ohio

DreamLab Coordinator Job at Girl Scouts of North East Ohio

 ...occasional Mondays dependent upon programming opportunities. The Coordinator, Girl Scout DreamLab plays a central role in creating a...  ...in handling visitor information, inventory, and retail transactions. Analytical and problem-solving skills, with the ability to... 

JobSquad Staffing South Florida

Warehouse Manager Job at JobSquad Staffing South Florida

 ...assisting one of our clients that has an immediate need for a Warehouse Manager. The ideal candidate will be responsible for managing...  ...strong written and verbal communication skills. Ability to work under continuous pressure. Ability to effectively organize and... 

USAA

Property General Adjuster (Field) Job at USAA

**Why USAA?**At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career... 

Stake Recruiting

Game Tester Job at Stake Recruiting

Description: Want to be a Game Tester? As a game tester, you will play a crucial role in ensuring the continuous operation of online games released to the public. Duties: Test different developed games for functionality Report issues found during testing to... 

Dispel

Associate Full Stack Engineer Job at Dispel

 ...Dispel is seeking an Associate Full-Stack Web/API Engineer to join our team of roughly 25 engineers. You will be in an environment...  ...high quality software. We strive to maintain a professional and creative work environment where your contributions will be valued and recognized...