Job Description

Title: Care Navigator (Social Care Needs Screener and Navigator)        

Salary: $20.00 per hour

Status: Temporary, Part-Time, Non-Exempt, 20 hours weekly (2 part-time positions available)

Supervisor: Director of Clinical Administration

Schedule: Hybrid with travel to Behavioral Health Outpatient Centers in Dutchess & Ulster Counties required

Function:

The Social Needs Screener and Navigator plays a critical role in supporting Family Services (FSI) clients with Medicaid to address their health-related social needs, through screening (identifying), assessment and navigation (linkage) to services. This position is primarily remote with the expectation to occasionally travel to FSI sites and to attend community events to engage the community in screening and navigation. Seeking part time applicants. 

Job Requirements:

• At least one-year’s previous experience working directly with clients in a health and human services field.
• Associate degree in health, social services, or related field preferred. Equivalent work experience in a related field may be considered in lieu of degree requirements.
• Experience with documentation with an electronic health record system or other database.
• Spanish speaking preferred.

Skills & Abilities:

• Strong communication and interpersonal skills, with the ability to connect with diverse individuals and build trust.
• Knowledge of health equity, social determinants of health, and the social services landscape in their region.
• Strong computer skills and ability to learn relevant technology platforms for data entry and documentation.
• Attention to detail and ability to follow program guidelines.
• Ability to work independently and as part of a team

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Job Responsibilities: 

• Screening: Identifying Medicaid members' social care needs using standardized tools.
• Eligibility Assessment: Determining individuals' eligibility for enhanced services offered through the Social Care Network (SCN) program.
• Navigation: Connecting individuals to appropriate services, including enhanced SCN services (housing, nutrition, transportation, care management) or existing federal, state, and local programs.
• Collaboration: Working with other FSI and SCN staff, partner organizations, and health care and service providers to ensure seamless service delivery.
• Documentation and Reporting: Accurately recording screening results, eligibility assessments, referrals, and follow-up activities in the SCN data platform.
• Outreach: Engaging with individuals to inform them about available services and encourage participation in the SCN program.
• Advocacy: Advocating on behalf of clients to access necessary services and address barriers to care.
• Education: Educating clients about available resources and assisting them in navigating healthcare and social service systems.
• Assist with setting up and maintaining accuracy of FSI’s information in the reporting platform.
• Continuous Improvement: Participating in training and providing feedback to improve SCN effectiveness.
• Other duties as assigned.

#INDBH

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.

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